Ask the President? Jacob Zuma’s hotline
The toll-free hotline — 17737 — will be manned by 43 liaison staff in the presidency.
“They [the liaison staff] will have the responsibility of following up the public enquiries and complaints lodged, and ensure that all are attended to efficiently.
Email: 
hotline: 17737
Fax: (012) 323 8246
EMAIL PRESIDENT ZUMA DIRECTLY on president@po.gov.za or click here to directly Email President Zuma
E-Fax: 0866810987
The toll-free hotline — 17737 — will be manned by 43 liaison staff in the presidency.
“They [the liaison staff] will have the responsibility of following up the public enquiries and complaints lodged, and ensure that all are attended to efficiently.
“The provinces are expected to establish similar services, and to create a forum that includes liaison officers for each municipality so that the service is taken to local government level, including rural municipalities and districts.”
The statement said the aim of the hotline was to encourage an all-round improvement in citizen care and liaison, “and to introduce a culture of putting the citizen first in all government departments as well as municipalities”.
“This is part of the president’s directive to create an interactive, accessible and responsive government.” – Sapa
source: mg.co.za
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Comments
Dear Mr. President.
I love this country, I am not born in South Africa but have spent the last ten years in this country. South Africa as so much potential to grow into a wonderful place to live in. However you must deliver as president on several crucial issues.
1 Curruption ( Mainly in the government)
2 Crime
3 Child & women abuse
4 Basic human rights.
5 Put an end to nepotism in your appointment of government & judicial appointments
6 Control your ANCYL spokesperson
7 Put your words into action (Something you have not done since you were elected).
If you could deal with the above, we would have, seven steps to heaven.
I dont expect a reply but at least I’ve tried.
With kind regards.
Dapper
Bab Zuma-my kids are so crazy about you-the shouting of VIVA Msholozi! every time they see you on screen.When you were put on your
position. I celebrated with them and show them our new President,the celebration has not stopped even today.
I so wanted to ask you to wear Christmas Father clothes and have posters be sent around South Africa,even be sold
for charity purposes.i know its too late to ask you now,but please do put it into consideration for next year.
We love you-May God lead you now and forever
Queen
Dear Mr President
when will the labour broker go,its been months on end and labour brokers for South African Airways are pure torture. The new contract workers, work longer hours, for less money and no benefits. how is that humanly possible?
Please Look into the matter
Thanking you in advance
Mr President
I appreciate your efforts to interact with the general public. However please allow me an opportunity to request your urgent
assistance in eMalahleni (Witbank). Our local government and service delivery is falling appart and it seems that the political will to
do something about it does not exist.
Our roads are in a terrrible state. I know that the areas in which previously disadvantage citizens are staying must now alson get attention and funds. Sadly not even they benefit from the current situation. Their areas does not receive attention at all. Only when the president visit Witbank roads are fixed and cleaned.
The traffic is too much for the existing routes: There is not sufficient funds and experience to do something about it.
Traffic lights: Not repaired and sincronized.
The traffic department: I do not think we do have any traffic cops left in eMalahleni. Road safety is a joke. Every driver is doing what ever they want and no one takes them to task. Taxi drivers are our nightmare and cops are too scared of them. Policemen driving past traffic offences do not even stop to repremant people. I think
our cops are too scared to do their job. Traffic cops (3 or 4) in a car do not even slow down when traffic offences took place right in front of their eyes. They sit in shady spots talking with their friends or vehecles are seen at local sjebeens.
Water: Water is still not fit to drink – if you are so lucky to have a supply of water to your house. The maintenance to pipelines is a disgrace. New developments to provide water to poor house holds does not happen. The polution of rivers and dams just continue. Complaining and fotos of culprits does not help. No one pays attention.
Electricity: What more can I say. One can just laugh about it.
Competent staff in local government: Really – I am thinking that there is no competent staff left. It may sound only negative but in the past it was not this bad. At the municipality clerks who is suppose to render service sit in offices with buckets of food in front of them the whole day. Do not dare to ask for help or phone with a problem. Customer service stinks. Questions asked in news papers do not even get a reaction from the mayor and her crew. They are too busy fighting and undermining each other. The local hospital is litteraly falling apart. Remaining staff are trying their best with what they got. Security guards assult visitors to the provincial hospital.
Nothing gets done about it. Our fire brigade does not have sufficient manpower or water. All work gets done over the weekend in order to get overpay. Nothing gets done in the week. 6 Employees are send to fix one street lamp – if you are lucky. If you complain about water meters – staff are willling to fix it but you must pay them. (Bribery and corruption)
Council members from all parties: They just sit there and collect pay. They do not do any thing to fulfill their roles. Why? It does not help – no one is listening.
Financial Management: I think funds allocated are not spend wisely. Lack of control. Misuse of funds.
Appearance of our city: It is a stinking, rotting, filthy dump. Garbage is dumbed anywhere. Garbage trucks are broken and not available for service.
Mr President I am just mentioning a few frustrations. I for one are willing contribute towards sollutions but the political will locally must be there to work together. If we complain we are ignored. A complaining person cares and have possible sollutions, experience and resources – but then some body must listen and take the lead. Currently we have a different group of fat cats looking only after themselves.
In order to proof what I say: Please visit Witbank without the municipality knowing that you are coming and see for yourself. I am willing to take you around to show you what we are complaining about.
Thank you for the opportunity to speak my mind.
mr president i would like to take this oppotunity to congratulate you forbeing elected as state president.how ever there are issues that need serious attantion.poor result for matric ,is due to lack of motivation .the observation that i have made since from 2006.learner from rural area need more information about bursaries.the derpatment of education shoul develop programme.
From maimela samuel
Mr President
I appreciate your efforts to interact with the general public. my personal opinion is that criminals always get away with murder, sad but true. These criminals should be executed in front of thousands of people in order to set an example that crime and murder of this nature will no longer be tolerated.
Everybody is looking up to you, brown, black, white, pink we all suffer because the criminal have more human rights than the citizens that support you and south africa. Take the criminal’s rights away and you will see a new south africa. We as a nation will be proud of you.
Dear mr. President.
I am writing to you out of despair and hopelessness. PLEASE HELP ME. My husband works as a towtruck operator towing cars that have broken down and been in accidents. Contrary to most of the people in this profession, my husband has always been good and kind to people suffering mishaps on the road. We have over the years received numerous compliments and even letters of gratitude for his excellent service. We even receid best wishes for christmas and new year from some of our clients. I am sure you cannot believe that someone in this industry gets this kind of response from the public!
However, the Monday before christmas my husband was once again victimised by one of our local (white) traffic officers by way of the officer pointing his pistol at my husband and trying to arrest him for not having the correct lisence. This is not the first time that this specific officer has dogged and victimized my husband. He has done so on numerous occassions. We have never in the past six years that my husband has been driving a tow truck ever been hassled by any other law or traffic officer regarding his lisence.
We are now stuck without any income as my husband is the main breadwinner in our family. We have three children who must go to school and be fed every day. If you could possibly give us any assistance with regards to this traffic officer and his attitude, we would greatly appreciate it as we would once again be able to support ourselves! PLEASE HELP US! Thank youand best regards.
Jeannette Giliomee
0724611347
Mr President,
I phoned the Jacob Zuma hotline and what did I get? “Our office hours are etc.etc.etc”!!!!!!!!!! so it’s not so much a hotline as a luke warm line!!
I echo E Erasmus sentiments above, I too live in Witbank and have, since 3 o clock this afternoon, been without power! I phoned every emergency number I had and they all just rang or were engaged! Out of sheer frustration, I phone Mr Mofokeng, the municipal spokesperson who wasn’t even aware that there was a power outage in my area and after numerous calls to and fro he eventually said that someone was looking at the problem and I would have power restored by 7 pm. Well guess what? it’s 7:30pm and I’m still sitting in the dark!! am I surprised? am I hell!!!
Someone seriously needs to investigate this municipality, there are potholes everywhere, sewerage running freely down the streets, water not fit to bath in let alone drink! and that’s when we have water! and my all time favourite, power outages! We are the city of coal! Our illustrious Mayor refers to our city as “The Power City” according to the very expensive bill board with her photo on it at the extrance to this city! If I was her I would be too embarrassed to make such a statement! We pay our rates and taxes, the least we expect is service !
Please investigate Witbank municipality urgently!!
I look forward to a speedy response
Regards
I totally agree with the Witbank/Emahlahleni complaints.. My parents stay in Witbank and whenever we visit on weekends i get so frustrated. The poor sanitation in the area is really causing flies in the house like you can’t believe. It really makes me naar. if there isn’t lights then there is no water.. yesterday we didn’t have water the whole day. the water is like a brownish colour.. very unsafe to drink.. this is surprise to me as 14 sleuth gates were opened in the vaal and we have a big witbank dam here..
we make electricity yet my parents have to switch on a generator. let’s not even talk about the potholes.. it cost my father R2000 to fix a tyre due to the potholes..
I keep on asking them why they don’t ask Jacob to do something about this.. but i guess he is not answering either..
Dear Mr. President,
Please address the issue of service delivery. The lack of accountability and work ethic is destroying the system.
Once there is accountability by the Councils, for service delivery and enforcement of the by-laws, then we will see rejuvenation and progress at all levels.
Dear Mr Jacob Zuma
My name is Jullian Kyle Jafter, a 20 year old boy who would love to get into government.
I however don’t know how to go about heading in the direction to make this dream a reality.
Can you help me? please can you let me know if it is possible for me to sit in on a meeting just to hear and have an idea
of the size and magnitude of the presidents job.
you can contact me on the following:
079 2788 421
I would really appreciate a response, even if it is to tell me that the meeting is impossible.
Kind regards
Jullian K Jafter
Hi! The honourable mr president of my country
Mr president we are young people organised here in tshwane.
We really need to meet u,to to discuss what we is the direct assistance from your office.
Wish u the success in government
thank u.
Regards,
nj khumalo
0820530878
Mr President
Well it seems my last message yielded nothing. Am I surprised? am I Hell!!! I have phoned the hotline number numerous times over the last few weeks and what do I get? “Due to the high volume of calls……………” Yadda, yadda, yadda, blah, blah, blah!!!!!!!!!!!!!!! If there are such high volumes of calls why don’t they extend the servce?
PLEASE DO SOMETHING ABOUT WITBANK !!!!!!!!!!!!!!!!!!!!!!!! Yesterday we had three – THREE – power outages! I mean, really! And it doesn’t help to phone their emergency numbers, that’s a waste of time and money. Even if you do manage to get through to someone, no-one can tell you what the problem is! cause they don’t know? very likely!!! The also switched the water off but at least had the courtesy to warn us about that. What they didn’t warn us about was the condition of the water once it was switched on again! filthy! certainly not fit for human consumption!
To add insult to injury, the road I use to work (R542) is one big pot hole from start to finish! Last August a contractor came in to “patch” the road and the result is that road is now virtually unusable! great donga’s and trenches all along the way! Another short cut? some unkown, unqualified contractor looking to make a fast buck? This is shocking! disgusting! words fail me!!!
Please do something urgently, I’m fed up!!!!!!!!
witbank – emahlahleni is in a sorry state of affairs.. i feel your pain.. service delivery.. water and electricity problems are continous.. the water quality.. let’s not start that one..
let’s think of ways to get the attention of the government to step in and sort this out..
why not try the provincial MP of mpumalanga..
report this
step 1 go to the ward councillor in your area
step 2 go to the mayor
step 3 go to the main guy in the mpumalanga
step 4 go to jacob
Why is it that CellC is able to bring in hundreds of Expats into the country when we have local skills in the company and within Cell C. How does the govement allow this, every day more and more expats arrive in Cell C and take over from the local staff. How do they get work permits without the goverment checking this out.
Dear Mr. President,
I am a white afrikaans speaking african; I was born here as were my parents and grand parents as far back as we can remember, I am an african with our sun carved into my heart, I can not leave this country, but I need your help. There is so much negativity that is being circulated in the media as well as over the internet and e-mails; these rumours that are being sent is causing heartach and pain and fear. We are loosing our counrty because we have lost faith and a positive attitude. There are so many rumour about what will happen when Mr. Mandela passes away, that there is going to be bloodshed and mayhem, that there are plans for a genocide. Is it not possible to address these fears? I have been told that I am stupid to think that any attention will be given to my please and that if it is true it will not be made publice, but still I hop, please Sir, we need guidence, we need hope . . . our counrty is so special
dear mr president. i’am a resident in the manenberg community and suppose to work for the org proudly manenberg. i know that the president have made money available for the jobs that is created in the community, we are greatful for that opportunity. you know mr zuma someone have to inform you of how that money is being abuse by the organization you put in change of that money. and that they want the people in manenberg to go and toy toy for the money you promise to them. i know my information is a little deur mekaar, but please try to understand what i’am trying to say to you. we need someone to come and sort out this story cause this people is dragging the anc’s name through the mud by saying that the president don’t deliver what they promise. there is a lot of issues that need to be looked at and we are appealing to you to come and clear you name. we were promise that we would get R1000 per month and only get R750 some was paid half of that amount and were told to come back at a later day for the rest of that R750. we are not dissatisfied with the R1000, have you tried to live of R750per month.i’am a widow with 3 children and have to buy food,pay my rent school fees, traveling fare to school. show me how will you servive. please come and give the money they say you did not give. instead of R1000 you promise we only get R750. i dont know what to do now that you did not give proudly manenberg the money. Thank you for taking the time to read my email and i hope to see that you will take action with this people who is stealing from our goverment. that is how i see it. where have you seen someone who is working a NGO get paid R30,000per month and here we should be greatful with a R750 what were suppose to be R1000. Thank you and God Bless you.
Dear Mr. Jacob Zuma,
I am a 24 year old, female, white South African citizen. These specifications should not be important however, I feel that in South Africa it is important. I haven’t attempted your phone line yet but hopefully I will be able to reach you via email. I am aware that as a president of the people you are interested in your country’s concerns. Currently, I have a few. I am a qualified teacher and went into the profession because I was under the understanding that South Africa was in dire need of teachers. I studied through UNISA and obtained 9 distinctions. I managed to obtain a teaching post for 1 term however; due to financial constraints was retrenched thereafter. I have applied for over 200 teaching jobs in the Western Cape however, I have heard nothing from any of the places that I have applied to. Technically I qualified as a high school teacher FET in Life Orientation, Social Sciences and Technology. I have been applying for jobs to teach preschool. I have found not being able to find work in my current city not only disheartening but very distressful. I live with my family and as a consequence of not finding employment I am forced to seek work internationally. This breaks my heart as I know if given the opportunity I would be a phenomenal teacher to South African children. The idea of leaving my country, life and home to work overseas is perhaps the saddest thing that I can think of. I love my country I don’t want to leave. My father had a similar problem to mine and currently works in Lesotho. Our family only gets together a few times a year as a consequence of low employment opportunities in South Africa. Should I go overseas it is possible I will only see my family once a year.
I would like to highlight that I don’t think its fair to blame teachers for leaving South Africa as, very few can find work. I cannot express in words how unfair it is that “teachers” who are neither qualified nor have a SACE Registration manage to get employment whilst those that are qualified and registered struggle. Mr. President I am not seeking some fancy Model C employment package. I applied for at least 30 schools in Khayaletsia and surrounding township areas. I even volunteered my services at Lifeline a counselling crisis centre, where instead of being welcomed got sidelined after an interview and have never heard from them again. Academically I have excelled yet cannot even find an internship that will let me work for them for free. I think this is shocking, disheartening and upsetting.
I just feel that my issue is not just my problem alone. There are hundreds of NQT (Newly Qualified Teachers) that feel the same way. Something should be done. Education should be the most important thing in this country but it often is not.
Please consider this e-mail.
Kind Regards,
Natasha McConkey
(Unemployed, disheartened Teacher)
Please do not invite the spurious and muder Mexico´s: Felipe Calderon Hinojosa to his country and mundial.Mejor recommend it to work for Mexicans and to comply with its obligations constitucionls.thanks.
atte. Mexicans who want to Mexico without felipe calderon fecal alias.
Dear Mr
I am a student at the University of Zululand. I need more information on fundings.My mobile number 0729850984 & email address is samkelo90@gmail.com
Dear Mr President
I’m young man trying to live like any South African fortunately I’m employed and rendering my services as development activist at development bank of s a. My honarable last time on budget speech you mention 1b rand subside for the middle incomers to assist them to buy house as they don’t qualify from buying low cost houses and also bond house. Could you please raise your voice about it once again about the procedures to follow? Keep up the good works I’, proud to have a leader like you we are a blesse nation indeed.
Thanking you in advince.
Kindly regards
Sipho Bungane
Good day Mr President.I dont know if what i want to comment about will be relevent but i have to say something.Im a goverment employee and currectly working in Joburg Metro health Department i am even ashamed to say that im a qualified professional who has a diploma in a course that requires field work.For the past 3 years of employment i havent had a car yet alone a decent office.I type work at home as i was given an empty office without any computer, printer or stationery. When i need to go out in the field to do feild work i dont have a goverment car to go do my work and yet im expected to be functional and do my work without the relevent resources.I spoke to managemnet but all my attampts have fail so far. Im fustrated and i dont even enjoy being in the department of health.I have complete my community service in 2008 earning level 6 and im still on level 6 until this day were as all other professional are on level 7.The salary is a nightmare to think i went to varsity to earn R7,300 what an embarrasement.Im fustrated in all ways salary wise and by the working conditions.I wpul like you to intervene and help me out in this regard because i just dont know were else to turn to im counting on you.
MR PRESIDENT,
I REALY WOULD LIKE TO RAISE A CONCERN REGARDING THE MEC OF HEALTH, AT WHAT HAPPENNED TO THE POOR LADY WHO GAVE BIRTH IN ALEXANDER, SERIOSLY HOW CAN SHE GIVE SUCH COMMENT ON THIS SENSITIVE ISSUE, WHAT IS SHE SAYING? THAT WE SHOULD DECLARE WAR AGAISNT THE HEALTH NURSES BECAUSE THAT IS THE KIND OF TREATMENT MOST PEOPLE GET FROM GOEVERMENT CLICICS AND HOSPITALS,,,, ITS A SHAM REALLYDO VISIT CLINICS AND HOSPITALS AND SEE THE TREATMENT THERE…. AND THE MEC DEFENDS THEM!!!!!! WHAT IS THAT?
BAD CUSTOMER SERVICE AT THE DEPARTMENT OF PUBLIC SAFETY AND LICENCE IN DELMAS MUNICIPALITY SUPERVISOR PHILLIP MASEKO,
JUST EXPERIENCED THE WORSE CUSTOMER SERVICE IN THE HISTORY OF South Africa MUNICIPALITY.
11 MARCH 2010 I WENT TO DELMAS MUNICIPALITY LICENCE DEPARTMENT TO COLLECT MY CARD BECAUSE I WAS USING THE TEMPORARY LICENCE.FIRST THING WHEN I GOT THERE THE DEPARTMENT WAS EMPTY ALL CURTAINS DOWN, THE TIME WAS ONE O’CLOCK AND I WAS TOLD THAT I HAVE TO COME BACK AT 13:30PM. WHEN I CAME BACK AT 13:30 TO MY HORROR DIDN’T KNOW THAT I WAS ABOUT TO ENTER INTO A BATTLEFIELD OF BAD CUSTOMER SERVICE. THE COUNTER INFORMATION WAS NOT CLEAR OR DON’T SPECIFY WHERE TO GO EXACTLY FOR THAT SPECIFIC NEED.THIS GIRL WITH NO SMILE LOOKED BORED TO BE DOING THE JOB THAT SHE WAS PAID FOR. WHEN APPROACHING THE COUNTER AND ASKED THIS GIRL BY THE NAME OF BRIDGETTE MONONYANE TO FIND OUT WHICH COUNTER CAN I GO TO COLLECT MY DRIVERS LICENCE CARD.
BRIDGETTE MONONYANE REPLIED WITH A STINKING ATTITUDE AND REPLIED IN ZULU ‘AWUBONI KU BHALWENI LAPHO’ MEANING CAN’T YOU SEE WHAT’S WRITTEN THERE…MY JAW DROPPED.THIS WAS HAPPENING THE SUPERVISOR WAS ALSO PRESENT BY THE NAME OF PHINDI. AND SHE DID NOTHING the only thing she said was don’t mind we will deny everything.
Dear Mr President
we have a problem in our location we got no electricity but the surounding area do have electricity,and the other problem is water we’ve been having taps for years now,but the is no water in those taps we really suffering please help us.
thanking you in advance
Dear Mr President
Please consider my ideas :
1. All unlicensed and un-roadworthy vehicles should be towed away and stored by the traffic department. Defaulters to pay fines, storage and towing.
2. If a person is caught driving a vehicle without a South African drivers license, the vehicle should be towed away by the traffic department, fines, towing and storage to be levied.
3. No unlicensed vehicles should be allowed to park on public roads (government property) , fines, towing and storage to be levied. Consider auctioning the vehicle after a certain period of time.
4. Only South African drivers licenses should be allowed.
NB: The above will create revenue and employment.
I await your comment.
Thanking you
N Sheik
dear:my president
im 23 years male who independent from the age of 13years old i want to ask as im person who have skil of computer repairs,upgrade even a experience. i want to ask and request how i can develop my skill or register company because i dont have money for cc registration because i made online cc registration is coasting R690 but i dont have as my president i need your help to assist me to pay this coast i will pay back when i got money i will make my best to pay back i try even vukuzenzele that why i try my president to assist me iam bagging please make my life come true.
thanks for your time
My President
I am a 28yr old male originally from the Eastern Cape but, am in Cape Town to seek green pastures, my President am happy to say the last time i visited my place of birth i was so impressed by the progress that our government has made in this short time that you lead although i was bothered by the ANC comrades that are pipping our pensioners (mothers and fathers) these guys are basically collecting R12 joining fee money every year so i want to know. Do u pay a fee every year, or only once to be the ANC member because i did and i don’t pay money no more if am wrong sorry to them but if they are wrong i got their names. Please advise!
Yours truly
P Silevana
dear sir i want to ask if someone called you a thief and tell yuor customers to stay away from you even this man telling you that,he is selling slolen cellphones to his shop if you make court odder for him and report his crimanls and you want to be clear evenn the day in court the cleck take this man inside for 2hours if you go to civit court the dont want even to let you talk they just told me to have lawyer and i had with his worker that he pay for someone in court as iam know him paying cops if they find him with stolen good this pakistan guy he took away my freedom and my right if the coruption is even court you have to take stapes but if you like this country this man abused me if i will re-act the smae i will be arested becouse iam black peolpe as court allowe him to abuse me if you can let peolpe from other country to let his country down i dont know i need to attend this case again this man doing lot of criminal what picture i must have i want stanger court to give me a chance